Smiles say so much. Often, words are not necessary. I see almost no smiles anymore. — Recently on one of my daily, unmasked senior walks through Cambridge (Harvard flavor), I came upon a masked mother and a quite young unmasked child in the park. When the youngster spotted me, she ran toward me just beaming and waving. I couldn’t help but give her a big smile…

This will be very short. While struggling to develop some practical actions that a business owner, manager, or entrepreneur might be able to use today in the midst of lockdown, great uncertainty, and crisis, I suddenly realized that any effective response must have two components: actions that can ensure survival…

“Plans are worthless, but planning is everything”. — Dwight Eisenhower (38th President), in 1957 On May 16th, the White House unveiled its “put America back to work” plan in three simple phases. First phase, State governors can basically do whatever they want to, or have been doing for the past…

Everything is changing. Today, you have a binary choice: to proactively reinvent your business, or to stand by reactively while change reinvents it for you. The latter may well prove fatal. It is not an overstatement to say that today we are in a time of massive change. Perhaps not…

When I first started thinking about a series of articles on managing a business across a time of significant chaos or crisis, I envisioned a sort of “normal’ chaotic crisis. You know — the kind that seems to appear every few years for one reason or another. …